Our Policies
Store Policy
Customer Service
We are committed to providing the best customer service possible, providing clear information, dedicated support and assistance at every stage of your shopping experience. We are here to help and ensure you have an excellent journey with us.
Privacy and Security
Your privacy and security are our top priorities. We use third-party banking services to verify payments, collect data and contact users after a purchase. Rest assured that your personal information is protected and safe with us..
Payment Methods
We offer a variety of payment methods to make your shopping experience convenient and secure. We accept payments via credit/debit cards, PayPal or bank transfer.
Shipping, Deliveries and Returns
Eligibility for Returns
Items must be returned within 7 days of receiving your order.
To be eligible for a return, items must:
Be unworn, unwashed, and undamaged.
Have all original tags and packaging intact.
How to Initiate a Return
Contact us at contact@algerois.co.uk to request a return authorization. Please provide:
Your order number.
The item(s) you wish to return.
Reason for the return.
Once your return is approved, you will receive instructions on where to send your item(s).
Shipping for Returns
Customers are responsible for return shipping costs unless the return is due to a defect or an error on our part.
We recommend using a trackable shipping method as we are not responsible for lost or damaged returns.
Refund Process
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
If approved, refunds will be processed to your original payment method within 3-5 business days.
Shipping fees are non-refundable unless the return is due to a defect or error.
Exchanges
We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item and place a new order for the desired item.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us at contact@algerois.co.uk within 3 days of receiving your order. Be sure to include photos of the damage or defect for prompt assistance.
Contact Us
For any questions about our return and refund policy, please reach out to us:
Email: contact@algerois.co.uk